Vanliga Frågor (FAQ) – Svar, Guider & Resurser

Your personal experience with online uthyrning börjar med en enkel reservation och slutar med ett självsäkert drive hem. Vi designade vårt system för customers och hyresgäster with times that fit your life, vilket ger dig en place till hold en bokning och send uppdateringar när planer ändras. Over. years tjänstevillkoren, detta has bli en proper experience that makes vartenda steg lättare, till och med under ovänlig väder.

Mastercard och visa stöds av vårt betalningsflöde, tillsammans med cash vid leverans. Du kan bring din betalning pass eller använd ett angivet kort i filen. Den reservation is provided med fullständiga detaljer, och du kan send ändras när som helst. Om en resa försenas med rain eller andra ovänlig under förutsättningar, vi kan reschedule and keep times framåt. Detta test säkerställer säker bearbetning och assistance if needed.

Vår flotta och docks är redo för tufft väder; vår trained guider visar dig steg för steg rules and safety for riders och child passagerare. Paket inkluderar en tydlig pass and a utpekad pickup place near the ocean and its docks, with chevron-markerade körfält för enkel åtkomst. I händelse av ovänlig väder, their resorterna hålla tidtabellen med times du förväntar dig, och återvänt varor bearbetas snabbt. Detta kan göra trips längre än vanligt.

frequently frågade frågor: what att veta innan booking, och when en hyra är required eller utpekad vid upphämtning. Vi beskriver necessary steg. rules for child passengers and riders. Vi tillhandahåller assistance till customers with their rentals, så varje life is full of trips och times, including hour fönster som passar each schema.

VANLIGA FRÅGOR OM VÅRA UTHYRNINGAR

How to book a rental: step-by-step guide

Start by visiting our online platform to browse available rentals and read the guides provided by trained staff. This online process helps customers compare options for ocean adventures, trips, or inland experiences, and to plan the necessary time for a smooth reservation.

Choose your rental by reviewing each listing; consider capacity, safety features, and what is provided. If a child will travel, check the designated options and any passenger limits; every rental listing includes clear details to help you decide.

Place a reservation or hold the selected item for a specific time, often within an hour. A temporary hold is often available to secure your place while you finish the order, and then the reservation becomes permanent.

Complete checkout online or in person; choose your preferred payment method such as Visa, Mastercard, or cash where accepted. A deposit or required payment may be noted on your reservation to ensure your place is held and the rental is provided as described.

On the day of pickup, bring your designated documents and any pass provided during booking. Our trained team will verify the information, answer questions, and confirm the order to ensure a safe handover.

At the designated place near the docks or ocean, the rental is handed over; riders and drivers should review the equipment, signs, and safety rules before you start. A quick test drive may be offered to ensure everything operates properly.

During your trip, follow the rules and stay safe; inclement weather such as rain can affect plans. If assistance is needed, contact our team and we can rescheduled within the same reservation if possible and propose alternatives.

Return your rental to the same place or docks when the trip ends, ideally within the allotted time; ensure the item is returned in full and in good condition. If you enjoyed the experience, you can extend with longer rentals or schedule a new trip online.

From each step, you can rely on our guides and support; if you have a frequently asked question, check the online FAQ or send a note for assistance. We have years of experience serving customers with a clear, efficient process.

What’s included with the rental and what to bring

For each rental, you receive a full gear kit, safety equipment, and a guided ocean experience with trained guides. The rental includes a life jacket, basic safety gear, waterproof storage, and access to the docks for pickup and return. You’ll get a proper briefing about rules and safety before you depart, and our assistance team is available during your time on the water. The setup is designed to be natural and simple, with a temporary hold on your reservation if needed. Reservations can be placed online or at the dock; we accept mastercard, visa, and cash. If weather is inclement or rain is forecast, your reservation can be rescheduled for a longer, safer experience than your initial plan. chevron markings on some equipment help riders identify the right gear more quickly.

• Full rental gear kit, safety equipment (including life jackets) and a guided experience with trained guides.
• Access to designated docks and launch areas for safe loading and unloading.
• Ocean-ready setup and support to make renting easy and safe for every traveler.
• Option to order online or at the location; your order is reserved under your name and can be accessed with your pass or reservation code.
• Payment options at check-in or online: mastercard, visa, or cash.
• Assistance from staff during your time on the water and ongoing safety guidance.

What to bring:

1. Valid government-issued photo ID and the reservation name (required).
2. Payment method: mastercard, visa, or cash; if you’ve reserved online, bring the receipt or confirmation code. A temporary hold may be placed on your card when necessary.
3. Personal items for the trip: water bottle, sunscreen, hat, sunglasses, and weather-appropriate clothing for rain or inclement conditions; bring a small waterproof bag for valuables.
4. For families and riders under adult supervision: child-sized life jacket and any child-specific gear; all rentals are designed to fit properly.
5. Any personal gear you want to test or use, such as gloves or protective wear, provided by our trained staff for fit and comfort.
6. Bring your ocean pass if you already have one; if not, you can obtain one online or on-site to speed entry.

Return and timing notes: gear must be returned to the designated place at the end of your trip; check-in times are every hour at the docks to keep the flow smooth. If you need to extend or reschedule, we can accommodate requests and changes quickly; you can contact us online or by phone. All rentals are designed to be safe and enjoyable for every customer, with clear guidelines on hold, reservation status, and assistance from our team.

Payment, deposits, refunds, and cancellation policy

Payment methods: We accept Mastercard and Visa for online reservations. Payment in full or a deposit to hold your reservation is required at booking, depending on the service. For rentals, a designated deposit is required to hold equipment at the docks by the ocean, and the deposit will be applied toward the total when your reservation begins. If you choose to pay in full, we will send you a confirmation by email with your order details and the payment method provided. This has been standard practice for years and helps ensure your place is reserved properly.

Deposits and holds: A full or partial deposit is required to secure rentals, especially for longer trips. The hold may last longer during peak times. The hold remains until the experience is completed or the rental is returned, and it is necessary to secure your slot. The hold will release to the original payment method once processing is finished; refunds, if due, will be sent to the payment method provided online. For families, child travelers must comply with safety rules and bring any necessary personal gear. Your reservation status is shown with a designated indicator and a chevron icon on the receipt to help you track it.

Cancellation policy: This policy applies to every rental. You can cancel online or by contacting our reservations team. If you cancel at least 24 hours before the designated hour, you may receive a full refund. Cancellations after that window may incur a fee or no refund, depending on what was reserved and the order type. The policy does not apply to items outside its scope. In life safety contexts, inclement weather and other natural conditions at the ocean may lead to reschedule rather than refund; you can choose a new time or a designated date, and your payment can be moved to another trip. Refunds are issued to the original payment method and may take time to appear on your statement; the issuer may have different processing times. If you asked a question about refunds, deposits, or cancellation policies, our team will clarify what is refundable for your specific rental or trip and what is not.

Additional notes: For renters and customers with riders, our trained guides with assistance help ensure safety and compliance with rules. Bring proper identification, a pass where required, and any personal equipment specified for the rental. Each reservation is reserved under your name and can be adjusted in the online portal; if you need to reschedule, rescheduled trips will reflect a new time and date. If you have years of experience or are new to this activity, our guides will provide the necessary instruction, and a safety test may be performed to ensure safety. If something does not appear as expected, please contact us and we will address it quickly to avoid misunderstandings about refunds, deposits, or cancellation policies. What you bring and what you need to bring is explained in your confirmation and on our site, and we are here to answer any question about when your reservation is reserved, what you should bring, and how to plan your trips better.

Check-in and check-out: timing, access, and requirements

Check-in timing and access Check-in timing and access details are published in your reservation and online guides. Check-in starts at the designated hour on the day of your rental and ends when your access is granted. If you arrive early, you may wait at the docks or designated waiting area. Each renter must present their reservation number, a valid photo ID, and a payment method (cash or Mastercard). Online check-in is available for most trips and helps make the process faster for every customer. A quick test of the access code may be performed to verify entry when you arrive.

Access and location Access to the rental area is at the ocean docks. Use your reserved pass or digital key issued to your account. The pass is linked to your reservation and is designed to prevent sharing. When you arrive, follow designated signs, chevron markers, and staff directions. If you arrive by car, drive to the designated dock area; parking rules are posted on access boards. Return the pass and any borrowed equipment to staff at the docks before you leave.

Required documents and payments A valid government-issued photo ID, reservation confirmation, and a payment method are required. We accept cash or Mastercard for on-site charges, plus online payments in advance. For longer trips or rentals, ensure your payment method holds sufficient funds and any necessary security holds. At check-out, the hold is released if the rental is returned in proper, safe condition. For assistance with payments or questions about their reservation, contact customer support.

Provided gear, safety, and guides All safety gear is provided and inspected prior to each trip. Life jackets and helmets where required are included. Guides and trained staff are available to assist, answer questions, and explain the rules. For child riders, age-appropriate equipment is provided. Assistance is available on request to ensure every rider has a safe and enjoyable experience.

Weather, inclement conditions, and rescheduling In times of inclement weather or natural conditions, access can be temporarily limited. Rain or other weather events may trigger a rescheduled start time or alternate plan. We will send updates to customers and work with you to rebook within the same day if possible. If you need to reschedule, use the online system or contact staff. The goal is to keep your experience safe and minimize disruption.

Check-out and return Check-out occurs at the designated hour and must be completed before the rental time ends. Return all rented items to the same docks or prescribed location in the same condition as when received. A quick safety and equipment check is performed; once approved, the hold on your payment method is released and the rental is considered returned. If items are damaged or missing, additional charges may apply. Passes, keys, and access tools must be returned to staff; late or failed returns may affect future reservations.

Ytterligare anmärkningar för en smidig upplevelse Om du behöver mer tid, förläng hyran genom att kontakta oss tidigt för att undvika konflikter med andra hyresgäster. Bokningar hanteras online och kan uppdateras. Personlig assistans finns tillgänglig vid bryggorna. Vår erfarenhet under flera års drift ligger till grund för de regler och riktlinjer du ser i resurserna, och processen är utformad för att vara enkel och säker för varje åkare, hyresgäst eller gäst som är bokad för en havsresa.

Hjälp och support: kontaktalternativ, underhållsförfrågningar och problemlösning

Vad du kan förvänta dig av vår hjälp- och supportavdelning: tydlig vägledning, snabba svar och ett tryggt, utbildat team med flera års erfarenhet, redo att hjälpa kunder som hyr utrustning, resor eller upplevelser. Vid dåligt väder ger våra guider den information som krävs för att hålla dig säker och informerad. Du kan nå oss online för att skicka frågor, starta en reservation eller rapportera ett problem; deras svar är utformade för att vara hjälpsamma under alla förhållanden. För betalning accepteras Mastercard och Visa, och du kan hålla en uthyrning eller ett pass tills din bokning har bekräftats.

Kontaktalternativ inkluderar online-chatt, e-post och en dedikerad telefonlinje. Håll utkik efter de angivna supporttiderna i din region och använd online-formuläret för att skicka in en förfrågan när du inte kan ringa. Vårt team kommer att svara med ett hjälpsamt meddelande och, vid behov, hänvisa dig till personalen på plats vid dockorna eller på den plats där din aktivitet börjar. När du kontaktar oss, var vänlig och ha ditt order- eller bokningsnummer redo för att snabba upp processen.

Underhållsbegäran kan skickas in via onlineportalen eller av supportteamet. Ange föremålet, det specifika problemet och eventuella nödvändiga detaljer som foton eller testresultat för att hjälpa oss att snabbt diagnostisera. Varje begäran tilldelas ett särskilt ärendenummer och spåras under ditt konto, så att du kan granska status och få uppdateringar allt eftersom situationen fortskrider. Om problemet påverkar säkerheten eller verksamheten kommer det att behandlas som en prioritet och, om nödvändigt, schemaläggas om för att minimera störningar i ditt liv och dina resor.

Problemhantering följer ett strukturerat flöde: bekräftelse av problemet, bedömning av utbildade tekniker eller agenter och en rekommenderad åtgärd eller ersättning. Beroende på situationen kan du erbjudas en partiell eller fullständig lösning, en kredit eller en ersättningsartikel. Vi strävar efter att lösa problem snabbare än förväntat, med transparent kommunikation om förväntad tid och eventuella åtgärder du bör vidta, inklusive vad du ska ta med tillbaka eller returnera. Om en snabb lösning inte är möjlig, tillhandahåller vi tydliga tidslinjer och alternativ så att du kan planera din dag vid havet, hamnarna eller urbana platser i enlighet med detta.

Ytterligare vägledning för hyresgäster, resenärer och familjer: vår support täcker uthyrning av alla storlekar, inklusive tillfällig utrustning, och är utformad för att vara vänlig för kunder med barn. Om du har frågor om nödvändig dokumentation, reservationer eller tider, finns våra guider tillgängliga för att hjälpa dig att förstå processen och vad du kan förvänta dig i varje steg. För upplevelser på plats säkerställer vi säker och korrekt hantering och ger steg-för-steg-instruktioner innan du börjar. Om en reservation ombokas eller annulleras får du aktuella meddelanden och bästa möjliga alternativ, så att du kan fortsätta dina planerade resor utan onödiga förseningar.