자주 묻는 질문(FAQ) – 답변, 가이드 & 리소스

Your personal experience with online 렌탈은 간단한 것에서 시작됩니다 reservation 그리고 자신감 넘치는 drive 홈. 저희는 시스템을 다음과 같이 설계했습니다. customers 그리고 renters with times that fit your life, 당신에게 place 에 hold 예약 및 보내다 계획이 변경되면 업데이트됩니다. 이상. years 이용 약관, 다음: has 되세요 proper experience that makes 매 걸음이 더 쉬워지도록, 심지어 under 궂은 날씨.

마스터카드 그리고 visa 결제 흐름에서 지원되며, 다음도 지원됩니다. 현금 배송 시 가능합니다. bring 결제 금액 pass 또는 등록된 카드를 사용하십시오. reservation is provided 전체 세부 사항과 함께, 당신은 보내다 변경 사항은 언제든지 적용될 수 있습니다. 여행이 지연될 경우 rain or other 궂은 조건에 따라, 우리는 reschedule and keep times 앞으로 나아갑니다. 이것은 test 안전한 처리를 보장하고 assistance 필요한 경우.

우리 함대와 docks 힘든 날씨에도 끄떡없도록 제작되었습니다. trained 안내원이 안내해 드립니다. rules and safety for riders 그리고 아이 승객. 패키지에는 투명한 pass and a 지정된 pickup place near the 바다 and its docks, with 셰브론-표시된 차선으로 쉽게 접근할 수 있습니다. 만약 궂은 날씨, their 여행은 일정에 맞춰 진행됩니다. times 예상하는 것, 그리고 returned 아이템을 신속하게 처리합니다. 이는 trips 평소보다 더 길어요.

frequently 질문 사항: what 알아두기 전에 booking및 when 임대는 다음과 같습니다. required 또는 지정된 픽업 시에. 저희는 다음과 같이 설명합니다. necessary steps and rules for 아이 승객 및 riders. 우리는 제공합니다 assistance 에 customers with their rentals, 그래서 모든 life is full of trips 그리고 times, including hour 맞춤 창문 each 일정.

저희 렌탈에 대한 자주 묻는 질문

How to book a rental: step-by-step guide

Start by visiting our online platform to browse available rentals and read the guides provided by trained staff. This online process helps customers compare options for ocean adventures, trips, or inland experiences, and to plan the necessary time for a smooth reservation.

Choose your rental by reviewing each listing; consider capacity, safety features, and what is provided. If a child will travel, check the designated options and any passenger limits; every rental listing includes clear details to help you decide.

Place a reservation or hold the selected item for a specific time, often within an hour. A temporary hold is often available to secure your place while you finish the order, and then the reservation becomes permanent.

Complete checkout online or in person; choose your preferred payment method such as Visa, Mastercard, or cash where accepted. A deposit or required payment may be noted on your reservation to ensure your place is held and the rental is provided as described.

On the day of pickup, bring your designated documents and any pass provided during booking. Our trained team will verify the information, answer questions, and confirm the order to ensure a safe handover.

At the designated place near the docks or ocean, the rental is handed over; riders and drivers should review the equipment, signs, and safety rules before you start. A quick test drive may be offered to ensure everything operates properly.

During your trip, follow the rules and stay safe; inclement weather such as rain can affect plans. If assistance is needed, contact our team and we can rescheduled within the same reservation if possible and propose alternatives.

Return your rental to the same place or docks when the trip ends, ideally within the allotted time; ensure the item is returned in full and in good condition. If you enjoyed the experience, you can extend with longer rentals or schedule a new trip online.

From each step, you can rely on our guides and support; if you have a frequently asked question, check the online FAQ or send a note for assistance. We have years of experience serving customers with a clear, efficient process.

What’s included with the rental and what to bring

For each rental, you receive a full gear kit, safety equipment, and a guided ocean experience with trained guides. The rental includes a life jacket, basic safety gear, waterproof storage, and access to the docks for pickup and return. You’ll get a proper briefing about rules and safety before you depart, and our assistance team is available during your time on the water. The setup is designed to be natural and simple, with a temporary hold on your reservation if needed. Reservations can be placed online or at the dock; we accept mastercard, visa, and cash. If weather is inclement or rain is forecast, your reservation can be rescheduled for a longer, safer experience than your initial plan. chevron markings on some equipment help riders identify the right gear more quickly.

• Full rental gear kit, safety equipment (including life jackets) and a guided experience with trained guides.
• Access to designated docks and launch areas for safe loading and unloading.
• Ocean-ready setup and support to make renting easy and safe for every traveler.
• Option to order online or at the location; your order is reserved under your name and can be accessed with your pass or reservation code.
• Payment options at check-in or online: mastercard, visa, or cash.
• Assistance from staff during your time on the water and ongoing safety guidance.

필요한 물건:

1. Valid government-issued photo ID and the reservation name (required).
2. Payment method: mastercard, visa, or cash; if you’ve reserved online, bring the receipt or confirmation code. A temporary hold may be placed on your card when necessary.
3. Personal items for the trip: water bottle, sunscreen, hat, sunglasses, and weather-appropriate clothing for rain or inclement conditions; bring a small waterproof bag for valuables.
4. For families and riders under adult supervision: child-sized life jacket and any child-specific gear; all rentals are designed to fit properly.
5. Any personal gear you want to test or use, such as gloves or protective wear, provided by our trained staff for fit and comfort.
6. Bring your ocean pass if you already have one; if not, you can obtain one online or on-site to speed entry.

Return and timing notes: gear must be returned to the designated place at the end of your trip; check-in times are every hour at the docks to keep the flow smooth. If you need to extend or reschedule, we can accommodate requests and changes quickly; you can contact us online or by phone. All rentals are designed to be safe and enjoyable for every customer, with clear guidelines on hold, reservation status, and assistance from our team.

Payment, deposits, refunds, and cancellation policy

Payment methods: We accept Mastercard and Visa for online reservations. Payment in full or a deposit to hold your reservation is required at booking, depending on the service. For rentals, a designated deposit is required to hold equipment at the docks by the ocean, and the deposit will be applied toward the total when your reservation begins. If you choose to pay in full, we will send you a confirmation by email with your order details and the payment method provided. This has been standard practice for years and helps ensure your place is reserved properly.

Deposits and holds: A full or partial deposit is required to secure rentals, especially for longer trips. The hold may last longer during peak times. The hold remains until the experience is completed or the rental is returned, and it is necessary to secure your slot. The hold will release to the original payment method once processing is finished; refunds, if due, will be sent to the payment method provided online. For families, child travelers must comply with safety rules and bring any necessary personal gear. Your reservation status is shown with a designated indicator and a chevron icon on the receipt to help you track it.

Cancellation policy: This policy applies to every rental. You can cancel online or by contacting our reservations team. If you cancel at least 24 hours before the designated hour, you may receive a full refund. Cancellations after that window may incur a fee or no refund, depending on what was reserved and the order type. The policy does not apply to items outside its scope. In life safety contexts, inclement weather and other natural conditions at the ocean may lead to reschedule rather than refund; you can choose a new time or a designated date, and your payment can be moved to another trip. Refunds are issued to the original payment method and may take time to appear on your statement; the issuer may have different processing times. If you asked a question about refunds, deposits, or cancellation policies, our team will clarify what is refundable for your specific rental or trip and what is not.

Additional notes: For renters and customers with riders, our trained guides with assistance help ensure safety and compliance with rules. Bring proper identification, a pass where required, and any personal equipment specified for the rental. Each reservation is reserved under your name and can be adjusted in the online portal; if you need to reschedule, rescheduled trips will reflect a new time and date. If you have years of experience or are new to this activity, our guides will provide the necessary instruction, and a safety test may be performed to ensure safety. If something does not appear as expected, please contact us and we will address it quickly to avoid misunderstandings about refunds, deposits, or cancellation policies. What you bring and what you need to bring is explained in your confirmation and on our site, and we are here to answer any question about when your reservation is reserved, what you should bring, and how to plan your trips better.

Check-in and check-out: timing, access, and requirements

Check-in timing and access Check-in timing and access details are published in your reservation and online guides. Check-in starts at the designated hour on the day of your rental and ends when your access is granted. If you arrive early, you may wait at the docks or designated waiting area. Each renter must present their reservation number, a valid photo ID, and a payment method (cash or Mastercard). Online check-in is available for most trips and helps make the process faster for every customer. A quick test of the access code may be performed to verify entry when you arrive.

Access and location Access to the rental area is at the ocean docks. Use your reserved pass or digital key issued to your account. The pass is linked to your reservation and is designed to prevent sharing. When you arrive, follow designated signs, chevron markers, and staff directions. If you arrive by car, drive to the designated dock area; parking rules are posted on access boards. Return the pass and any borrowed equipment to staff at the docks before you leave.

Required documents and payments A valid government-issued photo ID, reservation confirmation, and a payment method are required. We accept cash or Mastercard for on-site charges, plus online payments in advance. For longer trips or rentals, ensure your payment method holds sufficient funds and any necessary security holds. At check-out, the hold is released if the rental is returned in proper, safe condition. For assistance with payments or questions about their reservation, contact customer support.

Provided gear, safety, and guides All safety gear is provided and inspected prior to each trip. Life jackets and helmets where required are included. Guides and trained staff are available to assist, answer questions, and explain the rules. For child riders, age-appropriate equipment is provided. Assistance is available on request to ensure every rider has a safe and enjoyable experience.

Weather, inclement conditions, and rescheduling In times of inclement weather or natural conditions, access can be temporarily limited. Rain or other weather events may trigger a rescheduled start time or alternate plan. We will send updates to customers and work with you to rebook within the same day if possible. If you need to reschedule, use the online system or contact staff. The goal is to keep your experience safe and minimize disruption.

Check-out and return Check-out occurs at the designated hour and must be completed before the rental time ends. Return all rented items to the same docks or prescribed location in the same condition as when received. A quick safety and equipment check is performed; once approved, the hold on your payment method is released and the rental is considered returned. If items are damaged or missing, additional charges may apply. Passes, keys, and access tools must be returned to staff; late or failed returns may affect future reservations.

원활한 경험을 위한 추가 참고 사항 다른 렌터(차용자)와의 충돌을 피하려면 시간이 더 필요할 경우 미리 저희에게 연락하여 렌탈을 연장하십시오. 예약은 온라인으로 관리되며 업데이트할 수 있습니다. 개인 지원은 부두에서 받을 수 있습니다. 수년간의 운영 경험을 통해 얻은 규칙과 지침이 자료에 나와 있으며, 이 과정은 모든 라이더, 렌터 또는 해양 여행을 위해 예약된 게스트에게 간단하고 안전하도록 설계되었습니다.

도움말 및 지원: 연락 방법, 유지 관리 요청 및 문제 해결

저희 헬프 및 지원 허브에서 기대할 수 있는 사항: 명확한 안내, 신속한 응답, 장비, 여행 또는 경험을 렌트하는 고객을 지원할 준비가 된 다년간의 경험을 갖춘 안전하고 숙련된 팀. 악천후 시, 저희 가이드는 안전을 유지하고 정보를 제공하는 데 필요한 정보를 제공합니다. 온라인으로 문의사항을 보내거나, 예약을 시작하거나, 문제를 보고할 수 있으며, 답변은 어떤 상황에서도 도움이 되도록 설계되었습니다. 결제 시 Mastercard 및 Visa를 사용할 수 있으며 예약이 확정될 때까지 렌탈 또는 패스를 보류할 수 있습니다.

문의 방법은 온라인 채팅, 이메일, 전용 전화 회선이 있습니다. 해당 지역의 지정된 지원 시간을 확인하시고, 전화가 불가능할 때는 온라인 양식을 사용하여 요청을 제출해 주세요. 저희 팀에서 도움이 되는 메시지로 응답해 드리고, 필요한 경우 부두 또는 액티비티 시작 장소의 현장 직원에게 안내해 드리겠습니다. 문의 시, 신속한 처리를 위해 주문 또는 예약 번호를 준비해 주시기 바랍니다.

유지 보수 요청은 온라인 포털 또는 지원팀을 통해 제출할 수 있습니다. 문제 항목, 구체적인 문제, 사진 또는 테스트 결과 등 신속한 진단에 도움이 될 수 있는 필요한 세부 정보를 제공해 주십시오. 각 요청에는 지정된 티켓 번호가 할당되고 귀하의 계정에서 추적되므로 상황 진행에 따라 상태를 검토하고 업데이트를 받을 수 있습니다. 문제가 안전 또는 운영에 영향을 미치는 경우 우선적으로 처리되며 필요한 경우 귀하의 생활 및 여행에 대한 지장을 최소화하기 위해 일정이 조정됩니다.

문제 해결은 체계적인 흐름을 따릅니다. 문제 인지, 숙련된 기술자 또는 상담원의 평가, 권장되는 수정 또는 교체 등이 그것입니다. 시나리오에 따라 부분 또는 전체 해결, 크레딧, 교체 품목이 제공될 수 있습니다. 예상 시간과 반납 또는 반송해야 할 품목을 포함하여 취해야 할 조치 등 투명한 커뮤니케이션을 통해 예상보다 빠르게 문제를 해결하는 것을 목표로 합니다. 빠른 해결이 불가능한 경우 명확한 일정과 옵션을 제공하여 바다, 부두 또는 도시 위치에서 일정을 계획할 수 있도록 합니다.

임차인, 라이더, 가족을 위한 추가 안내: 당사의 지원은 임시 장비 또는 장비를 포함한 모든 규모의 임대를 포괄하며, 어린이가 있는 고객에게 친숙하도록 설계되었습니다. 필요한 서류, 예약 또는 시간에 대해 궁금한 점이 있으면 당사 가이드가 프로세스 및 각 단계에서 예상되는 사항을 이해하도록 도와드립니다. 현장 경험의 경우 안전하고 적절한 취급을 보장하고 시작하기 전에 단계별 지침을 제공합니다. 예약이 변경되거나 취소되는 경우 시기적절한 알림과 최상의 대안을 제공하여 불필요한 지연 없이 계획된 여행을 계속 진행할 수 있습니다.