よくある質問 (FAQ) – 回答、ガイド、リソース

Your personal experience with online レンタルはシンプルに始まる reservation そして、自信に満ちた drive ホーム。私達のシステムは、 customers そして renters with times that fit your life, を提供する。 place への hold 予約と send 計画が変更になった場合は、随時更新します。以上 years 利用規約、以上 has なること proper experience that makes あらゆるステップがより簡単に、さらに under 荒れ模様 天気。.

マスターカード そして visa 当社の決済フローでは、以下もサポートされています。 キャッシュ 配達時。可能です。 bring お支払い pass または登録済みのカードをご利用ください。 reservation is provided 詳細な情報を添えて、ご自由に。 send いつでも変更可能です。旅行が遅れた場合は、 rain or other 荒れ模様 条件によっては、 reschedule and keep times 今後ともよろしくお願いいたします。 test 安全な処理を保証し、 assistance 必要に応じて。.

我々の艦隊と docks 厳しい天候にも対応できます。当社の trained ガイドが順を追って説明します rules and safety for riders そして child 乗客。パッケージには明確な pass and a designated pickup place near the ocean and its docks, with シェブロン-わかりやすいアクセスを確保するため、車線が区分されています。万一の場合 荒れ模様 天気, their 旅行は予定通りに進みます。 times 期待し、そして returned アイテムは迅速に処理されます。これにより、 trips 通常より長め。.

frequently 質問事項： what 知っておくべきこと bookingそして when 賃貸とは required または designated お受け取り時。概要は以下の通りです。 necessary 手順と rules for child passengers and riders. 。私達は提供します assistance への customers with their rentals, 、つまり、あらゆる life is full of trips そして times, including hour ぴったり合う窓 each スケジュール.

当社のレンタルに関するよくあるご質問

How to book a rental: step-by-step guide

Start by visiting our online platform to browse available rentals and read the guides provided by trained staff. This online process helps customers compare options for ocean adventures, trips, or inland experiences, and to plan the necessary time for a smooth reservation.

Choose your rental by reviewing each listing; consider capacity, safety features, and what is provided. If a child will travel, check the designated options and any passenger limits; every rental listing includes clear details to help you decide.

Place a reservation or hold the selected item for a specific time, often within an hour. A temporary hold is often available to secure your place while you finish the order, and then the reservation becomes permanent.

Complete checkout online or in person; choose your preferred payment method such as Visa, Mastercard, or cash where accepted. A deposit or required payment may be noted on your reservation to ensure your place is held and the rental is provided as described.

On the day of pickup, bring your designated documents and any pass provided during booking. Our trained team will verify the information, answer questions, and confirm the order to ensure a safe handover.

At the designated place near the docks or ocean, the rental is handed over; riders and drivers should review the equipment, signs, and safety rules before you start. A quick test drive may be offered to ensure everything operates properly.

During your trip, follow the rules and stay safe; inclement weather such as rain can affect plans. If assistance is needed, contact our team and we can rescheduled within the same reservation if possible and propose alternatives.

Return your rental to the same place or docks when the trip ends, ideally within the allotted time; ensure the item is returned in full and in good condition. If you enjoyed the experience, you can extend with longer rentals or schedule a new trip online.

From each step, you can rely on our guides and support; if you have a frequently asked question, check the online FAQ or send a note for assistance. We have years of experience serving customers with a clear, efficient process.

What’s included with the rental and what to bring

For each rental, you receive a full gear kit, safety equipment, and a guided ocean experience with trained guides. The rental includes a life jacket, basic safety gear, waterproof storage, and access to the docks for pickup and return. You’ll get a proper briefing about rules and safety before you depart, and our assistance team is available during your time on the water. The setup is designed to be natural and simple, with a temporary hold on your reservation if needed. Reservations can be placed online or at the dock; we accept mastercard, visa, and cash. If weather is inclement or rain is forecast, your reservation can be rescheduled for a longer, safer experience than your initial plan. chevron markings on some equipment help riders identify the right gear more quickly.

• Full rental gear kit, safety equipment (including life jackets) and a guided experience with trained guides.
• Access to designated docks and launch areas for safe loading and unloading.
• Ocean-ready setup and support to make renting easy and safe for every traveler.
• Option to order online or at the location; your order is reserved under your name and can be accessed with your pass or reservation code.
• Payment options at check-in or online: mastercard, visa, or cash.
• Assistance from staff during your time on the water and ongoing safety guidance.

What to bring:

1. Valid government-issued photo ID and the reservation name (required).
2. Payment method: mastercard, visa, or cash; if you’ve reserved online, bring the receipt or confirmation code. A temporary hold may be placed on your card when necessary.
3. Personal items for the trip: water bottle, sunscreen, hat, sunglasses, and weather-appropriate clothing for rain or inclement conditions; bring a small waterproof bag for valuables.
4. For families and riders under adult supervision: child-sized life jacket and any child-specific gear; all rentals are designed to fit properly.
5. Any personal gear you want to test or use, such as gloves or protective wear, provided by our trained staff for fit and comfort.
6. Bring your ocean pass if you already have one; if not, you can obtain one online or on-site to speed entry.

Return and timing notes: gear must be returned to the designated place at the end of your trip; check-in times are every hour at the docks to keep the flow smooth. If you need to extend or reschedule, we can accommodate requests and changes quickly; you can contact us online or by phone. All rentals are designed to be safe and enjoyable for every customer, with clear guidelines on hold, reservation status, and assistance from our team.

Payment, deposits, refunds, and cancellation policy

Payment methods: We accept Mastercard and Visa for online reservations. Payment in full or a deposit to hold your reservation is required at booking, depending on the service. For rentals, a designated deposit is required to hold equipment at the docks by the ocean, and the deposit will be applied toward the total when your reservation begins. If you choose to pay in full, we will send you a confirmation by email with your order details and the payment method provided. This has been standard practice for years and helps ensure your place is reserved properly.

Deposits and holds: A full or partial deposit is required to secure rentals, especially for longer trips. The hold may last longer during peak times. The hold remains until the experience is completed or the rental is returned, and it is necessary to secure your slot. The hold will release to the original payment method once processing is finished; refunds, if due, will be sent to the payment method provided online. For families, child travelers must comply with safety rules and bring any necessary personal gear. Your reservation status is shown with a designated indicator and a chevron icon on the receipt to help you track it.

Cancellation policy: This policy applies to every rental. You can cancel online or by contacting our reservations team. If you cancel at least 24 hours before the designated hour, you may receive a full refund. Cancellations after that window may incur a fee or no refund, depending on what was reserved and the order type. The policy does not apply to items outside its scope. In life safety contexts, inclement weather and other natural conditions at the ocean may lead to reschedule rather than refund; you can choose a new time or a designated date, and your payment can be moved to another trip. Refunds are issued to the original payment method and may take time to appear on your statement; the issuer may have different processing times. If you asked a question about refunds, deposits, or cancellation policies, our team will clarify what is refundable for your specific rental or trip and what is not.

Additional notes: For renters and customers with riders, our trained guides with assistance help ensure safety and compliance with rules. Bring proper identification, a pass where required, and any personal equipment specified for the rental. Each reservation is reserved under your name and can be adjusted in the online portal; if you need to reschedule, rescheduled trips will reflect a new time and date. If you have years of experience or are new to this activity, our guides will provide the necessary instruction, and a safety test may be performed to ensure safety. If something does not appear as expected, please contact us and we will address it quickly to avoid misunderstandings about refunds, deposits, or cancellation policies. What you bring and what you need to bring is explained in your confirmation and on our site, and we are here to answer any question about when your reservation is reserved, what you should bring, and how to plan your trips better.

Check-in and check-out: timing, access, and requirements

Check-in timing and access Check-in timing and access details are published in your reservation and online guides. Check-in starts at the designated hour on the day of your rental and ends when your access is granted. If you arrive early, you may wait at the docks or designated waiting area. Each renter must present their reservation number, a valid photo ID, and a payment method (cash or Mastercard). Online check-in is available for most trips and helps make the process faster for every customer. A quick test of the access code may be performed to verify entry when you arrive.

Access and location Access to the rental area is at the ocean docks. Use your reserved pass or digital key issued to your account. The pass is linked to your reservation and is designed to prevent sharing. When you arrive, follow designated signs, chevron markers, and staff directions. If you arrive by car, drive to the designated dock area; parking rules are posted on access boards. Return the pass and any borrowed equipment to staff at the docks before you leave.

Required documents and payments A valid government-issued photo ID, reservation confirmation, and a payment method are required. We accept cash or Mastercard for on-site charges, plus online payments in advance. For longer trips or rentals, ensure your payment method holds sufficient funds and any necessary security holds. At check-out, the hold is released if the rental is returned in proper, safe condition. For assistance with payments or questions about their reservation, contact customer support.

Provided gear, safety, and guides All safety gear is provided and inspected prior to each trip. Life jackets and helmets where required are included. Guides and trained staff are available to assist, answer questions, and explain the rules. For child riders, age-appropriate equipment is provided. Assistance is available on request to ensure every rider has a safe and enjoyable experience.

Weather, inclement conditions, and rescheduling In times of inclement weather or natural conditions, access can be temporarily limited. Rain or other weather events may trigger a rescheduled start time or alternate plan. We will send updates to customers and work with you to rebook within the same day if possible. If you need to reschedule, use the online system or contact staff. The goal is to keep your experience safe and minimize disruption.

Check-out and return Check-out occurs at the designated hour and must be completed before the rental time ends. Return all rented items to the same docks or prescribed location in the same condition as when received. A quick safety and equipment check is performed; once approved, the hold on your payment method is released and the rental is considered returned. If items are damaged or missing, additional charges may apply. Passes, keys, and access tools must be returned to staff; late or failed returns may affect future reservations.

Additional notes for a smooth experience 時間が必要な場合は、他のレンタル者との重複を避けるため、早めに弊社までご連絡の上、レンタル期間を延長してください。予約はオンラインで管理されており、更新も可能です。個人的なサポートはドックで受けられます。長年の運営経験から得られたルールとガイダンスは、リソースに記載されており、そのプロセスは、海洋旅行のために予約されたすべてのライダー、レンタル者、またはゲストにとって、シンプルで安全であるように設計されています。.

ヘルプとサポート：お問い合わせ方法、メンテナンス依頼、および問題解決

当社のヘルプとサポートハブでは、明確なガイダンス、迅速な対応、そしてギア、旅行、または体験をレンタルするお客様を支援する準備ができた、長年の経験を持つ安全で訓練されたチームをご期待いただけます。悪天候の場合、当社のガイドがお客様の安全を確保し、情報を提供するのに必要な情報を提供します。オンラインでお問い合わせ、予約の開始、または問題の報告を行うことができ、どのような状況でも役立つように設計された回答が届きます。お支払いには、MastercardとVisaをご利用いただけます。予約が確定するまで、レンタルまたはパスを保留することができます。.

お問い合わせ方法は、オンラインチャット、Eメール、専用電話回線をご用意しています。お住まいの地域におけるサポート時間をご確認の上、お電話が難しい場合はオンラインフォームからお問い合わせください。担当チームが役立つメッセージでご返信し、必要に応じて、ドックやアクティビティ開始場所の現地スタッフをご案内いたします。お問い合わせの際は、対応を迅速化するため、注文番号または予約番号をご用意ください。.

メンテナンスリクエストは、オンラインポータルまたはサポートチームを通じて送信できます。迅速な診断のために、項目、具体的な問題、および写真やテスト結果などの必要な詳細をご提供ください。各リクエストには指定されたチケット番号が割り当てられ、お客様のアカウントで追跡されるため、状況の進展に応じてステータスを確認し、最新情報を受け取ることができます。問題が安全性や運用に影響を与える場合は、優先的に処理され、必要に応じて、お客様の生活や旅行への支障を最小限に抑えるためにスケジュールが調整されます。.

問題解決は、問題の認識、訓練された技術者または担当者による評価、推奨される修正または交換という、構造化された流れに従います。状況に応じて、部分的な解決、全額解決、クレジット、または交換品が提供される場合があります。当社は、予想よりも迅速な問題解決と、予想される時間や、持ち帰りまたは返却するものなど、お客様が行うべき手順に関する透明性の高いコミュニケーションを目指しています。迅速な修正が不可能な場合は、海、ドック、または都市部でお客様が計画を立てられるよう、明確なタイムラインとオプションを提供します。.

賃貸人、ライダー、ご家族向けの追加ガイダンス：当社のサポートは、一時的なギアや機器など、あらゆる規模のレンタルを対象としており、お子様連れのお客様にも親切な設計となっています。必要な書類、予約、時間についてご質問がある場合は、当社のガイドがプロセスと各段階で予期されることをご理解いただけるようお手伝いいたします。現地での体験については、安全かつ適切な取り扱いを保証し、開始前に段階的な手順を提供します。予約のスケジュールが変更またはキャンセルされた場合は、タイムリーな通知と可能な限り最良の代替案をお届けし、不必要な遅延なく計画された旅行を継続できるようにします。.