Frequently Asked Questions (FAQ) – Answers, Guides & Resources

Your personal experience with en ligne La location commence par une simple reservation et se termine avec un confiant drive domicile. Nous avons conçu notre système pour customers et renters with times that fit your life, ce qui vous donne un place à hold une réservation et send Mises à jour lorsque les plans changent. Terminé. years conditions d'utilisation, ceci has devenir un proper experience that makes chaque pas plus facile, même under mauvais Météo.

Mastercard et visa sont pris en charge par notre flux de paiement, ainsi que cash à la livraison. Vous pouvez bring ton paiement pass ou utiliser une carte enregistrée. Le reservation is provided avec tous les détails, et vous pouvez send modifications à tout moment. Si un voyage est retardé de rain or other mauvais Dans ces conditions, nous pouvons reschedule and keep times aller de l'avant. Ceci test garantit un traitement sécurisé et assistance if needed.

Notre flotte et docks sont prêts à affronter les intempéries ; nos trained des guides vous guident à travers rules and safety for riders et child passagers. Les forfaits comprennent un affichage clair pass and a désigné pickup place near the ocean and its docks, with chevron-voies balisées pour un accès facile. En cas de mauvais météo, their voyages restent à l'heure grâce au times vous vous attendez, et retourné les articles sont traités rapidement. Cela peut rendre trips Plus long que d'habitude.

fréquemment questions posées : what À savoir avant booking, and when une location, c'est required ou désigné au moment de l'enlèvement. Nous soulignons necessary steps and rules for child passengers and riders. We provide assistance à customers with their rentals, donc chaque life is full of trips et times, including hour fenêtres sur mesure each programme.

QUESTIONS FRÉQUEMMENT POSÉES SUR NOS LOCATIONS

How to book a rental: step-by-step guide

Start by visiting our online platform to browse available rentals and read the guides provided by trained staff. This online process helps customers compare options for ocean adventures, trips, or inland experiences, and to plan the necessary time for a smooth reservation.

Choose your rental by reviewing each listing; consider capacity, safety features, and what is provided. If a child will travel, check the designated options and any passenger limits; every rental listing includes clear details to help you decide.

Place a reservation or hold the selected item for a specific time, often within an hour. A temporary hold is often available to secure your place while you finish the order, and then the reservation becomes permanent.

Complete checkout online or in person; choose your preferred payment method such as Visa, Mastercard, or cash where accepted. A deposit or required payment may be noted on your reservation to ensure your place is held and the rental is provided as described.

On the day of pickup, bring your designated documents and any pass provided during booking. Our trained team will verify the information, answer questions, and confirm the order to ensure a safe handover.

At the designated place near the docks or ocean, the rental is handed over; riders and drivers should review the equipment, signs, and safety rules before you start. A quick test drive may be offered to ensure everything operates properly.

During your trip, follow the rules and stay safe; inclement weather such as rain can affect plans. If assistance is needed, contact our team and we can rescheduled within the same reservation if possible and propose alternatives.

Return your rental to the same place or docks when the trip ends, ideally within the allotted time; ensure the item is returned in full and in good condition. If you enjoyed the experience, you can extend with longer rentals or schedule a new trip online.

From each step, you can rely on our guides and support; if you have a frequently asked question, check the online FAQ or send a note for assistance. We have years of experience serving customers with a clear, efficient process.

What’s included with the rental and what to bring

For each rental, you receive a full gear kit, safety equipment, and a guided ocean experience with trained guides. The rental includes a life jacket, basic safety gear, waterproof storage, and access to the docks for pickup and return. You’ll get a proper briefing about rules and safety before you depart, and our assistance team is available during your time on the water. The setup is designed to be natural and simple, with a temporary hold on your reservation if needed. Reservations can be placed online or at the dock; we accept mastercard, visa, and cash. If weather is inclement or rain is forecast, your reservation can be rescheduled for a longer, safer experience than your initial plan. chevron markings on some equipment help riders identify the right gear more quickly.

• Full rental gear kit, safety equipment (including life jackets) and a guided experience with trained guides.
• Access to designated docks and launch areas for safe loading and unloading.
• Ocean-ready setup and support to make renting easy and safe for every traveler.
• Option to order online or at the location; your order is reserved under your name and can be accessed with your pass or reservation code.
• Payment options at check-in or online: mastercard, visa, or cash.
• Assistance from staff during your time on the water and ongoing safety guidance.

What to bring:

1. Valid government-issued photo ID and the reservation name (required).
2. Payment method: mastercard, visa, or cash; if you’ve reserved online, bring the receipt or confirmation code. A temporary hold may be placed on your card when necessary.
3. Personal items for the trip: water bottle, sunscreen, hat, sunglasses, and weather-appropriate clothing for rain or inclement conditions; bring a small waterproof bag for valuables.
4. For families and riders under adult supervision: child-sized life jacket and any child-specific gear; all rentals are designed to fit properly.
5. Any personal gear you want to test or use, such as gloves or protective wear, provided by our trained staff for fit and comfort.
6. Bring your ocean pass if you already have one; if not, you can obtain one online or on-site to speed entry.

Return and timing notes: gear must be returned to the designated place at the end of your trip; check-in times are every hour at the docks to keep the flow smooth. If you need to extend or reschedule, we can accommodate requests and changes quickly; you can contact us online or by phone. All rentals are designed to be safe and enjoyable for every customer, with clear guidelines on hold, reservation status, and assistance from our team.

Payment, deposits, refunds, and cancellation policy

Payment methods: We accept Mastercard and Visa for online reservations. Payment in full or a deposit to hold your reservation is required at booking, depending on the service. For rentals, a designated deposit is required to hold equipment at the docks by the ocean, and the deposit will be applied toward the total when your reservation begins. If you choose to pay in full, we will send you a confirmation by email with your order details and the payment method provided. This has been standard practice for years and helps ensure your place is reserved properly.

Deposits and holds: A full or partial deposit is required to secure rentals, especially for longer trips. The hold may last longer during peak times. The hold remains until the experience is completed or the rental is returned, and it is necessary to secure your slot. The hold will release to the original payment method once processing is finished; refunds, if due, will be sent to the payment method provided online. For families, child travelers must comply with safety rules and bring any necessary personal gear. Your reservation status is shown with a designated indicator and a chevron icon on the receipt to help you track it.

Cancellation policy: This policy applies to every rental. You can cancel online or by contacting our reservations team. If you cancel at least 24 hours before the designated hour, you may receive a full refund. Cancellations after that window may incur a fee or no refund, depending on what was reserved and the order type. The policy does not apply to items outside its scope. In life safety contexts, inclement weather and other natural conditions at the ocean may lead to reschedule rather than refund; you can choose a new time or a designated date, and your payment can be moved to another trip. Refunds are issued to the original payment method and may take time to appear on your statement; the issuer may have different processing times. If you asked a question about refunds, deposits, or cancellation policies, our team will clarify what is refundable for your specific rental or trip and what is not.

Additional notes: For renters and customers with riders, our trained guides with assistance help ensure safety and compliance with rules. Bring proper identification, a pass where required, and any personal equipment specified for the rental. Each reservation is reserved under your name and can be adjusted in the online portal; if you need to reschedule, rescheduled trips will reflect a new time and date. If you have years of experience or are new to this activity, our guides will provide the necessary instruction, and a safety test may be performed to ensure safety. If something does not appear as expected, please contact us and we will address it quickly to avoid misunderstandings about refunds, deposits, or cancellation policies. What you bring and what you need to bring is explained in your confirmation and on our site, and we are here to answer any question about when your reservation is reserved, what you should bring, and how to plan your trips better.

Check-in and check-out: timing, access, and requirements

Check-in timing and access Check-in timing and access details are published in your reservation and online guides. Check-in starts at the designated hour on the day of your rental and ends when your access is granted. If you arrive early, you may wait at the docks or designated waiting area. Each renter must present their reservation number, a valid photo ID, and a payment method (cash or Mastercard). Online check-in is available for most trips and helps make the process faster for every customer. A quick test of the access code may be performed to verify entry when you arrive.

Access and location Access to the rental area is at the ocean docks. Use your reserved pass or digital key issued to your account. The pass is linked to your reservation and is designed to prevent sharing. When you arrive, follow designated signs, chevron markers, and staff directions. If you arrive by car, drive to the designated dock area; parking rules are posted on access boards. Return the pass and any borrowed equipment to staff at the docks before you leave.

Required documents and payments A valid government-issued photo ID, reservation confirmation, and a payment method are required. We accept cash or Mastercard for on-site charges, plus online payments in advance. For longer trips or rentals, ensure your payment method holds sufficient funds and any necessary security holds. At check-out, the hold is released if the rental is returned in proper, safe condition. For assistance with payments or questions about their reservation, contact customer support.

Provided gear, safety, and guides All safety gear is provided and inspected prior to each trip. Life jackets and helmets where required are included. Guides and trained staff are available to assist, answer questions, and explain the rules. For child riders, age-appropriate equipment is provided. Assistance is available on request to ensure every rider has a safe and enjoyable experience.

Weather, inclement conditions, and rescheduling In times of inclement weather or natural conditions, access can be temporarily limited. Rain or other weather events may trigger a rescheduled start time or alternate plan. We will send updates to customers and work with you to rebook within the same day if possible. If you need to reschedule, use the online system or contact staff. The goal is to keep your experience safe and minimize disruption.

Check-out and return Check-out occurs at the designated hour and must be completed before the rental time ends. Return all rented items to the same docks or prescribed location in the same condition as when received. A quick safety and equipment check is performed; once approved, the hold on your payment method is released and the rental is considered returned. If items are damaged or missing, additional charges may apply. Passes, keys, and access tools must be returned to staff; late or failed returns may affect future reservations.

Additional notes for a smooth experience If you need more time, extend the rental by contacting us early to avoid conflicts with other renters. Reservations are managed online and can be updated. Personal assistance is available at the docks. Our experience over years of operation informs the rules and guides you see in the resources, and the process is designed to be simple and safe for every rider, renter, or guest reserved for an ocean trip.

Help and support: contact options, maintenance requests, and issue resolution

Voici ce que vous pouvez attendre de notre centre d'aide et d'assistance : des conseils clairs, une réponse rapide et une équipe sûre et formée, forte de plusieurs années d'expérience, prête à aider les clients qui louent du matériel, des voyages ou des expériences. En cas d'intempéries, nos guides vous fournissent les informations nécessaires pour assurer votre sécurité et vous tenir informé. Vous pouvez nous contacter en ligne pour poser des questions, commencer une réservation ou signaler un problème ; leurs réponses sont conçues pour être utiles dans toutes les conditions. Pour le paiement, Mastercard et Visa sont acceptées, et vous pouvez retenir une location ou un pass jusqu'à ce que votre réservation soit confirmée.

Les options de contact comprennent le chat en ligne, l'e-mail et une ligne téléphonique dédiée. Consultez les heures de support désignées dans votre région et utilisez le formulaire en ligne pour soumettre une demande lorsque vous ne pouvez pas appeler. Notre équipe vous répondra avec un message utile et, si nécessaire, vous orientera vers le personnel sur place, aux quais ou au lieu où votre activité commence. Lorsque vous nous contactez, veuillez avoir votre numéro de commande ou de réservation à portée de main pour accélérer le processus.

Les demandes de maintenance peuvent être soumises via le portail en ligne ou par l'équipe de support. Veuillez fournir l'article, le problème spécifique et tous les détails requis tels que des photos ou des résultats de tests pour nous aider à diagnostiquer rapidement. Chaque demande reçoit un numéro de ticket désigné et est suivie dans votre compte, afin que vous puissiez consulter l'état et recevoir des mises à jour au fur et à mesure de l'évolution de la situation. Si le problème affecte la sécurité ou les opérations, il sera traité en priorité et, si nécessaire, reprogrammé afin de minimiser les perturbations dans votre vie et vos voyages.

La résolution des problèmes suit un flux structuré : accusé de réception du problème, évaluation par des techniciens ou agents qualifiés, et proposition de réparation ou de remplacement. Selon le scénario, il peut vous être offert une résolution partielle ou complète, un avoir ou un article de remplacement. Notre objectif est de résoudre les problèmes plus rapidement que prévu, avec une communication transparente sur le délai prévu et les mesures à prendre, notamment ce qu'il faut rapporter ou retourner. S'il n'est pas possible d'effectuer une réparation rapide, nous fournissons des informations claires sur les délais et les options disponibles, afin que vous puissiez planifier votre journée à l'océan, aux quais ou en milieu urbain en conséquence.

Conseils supplémentaires pour les locataires, les utilisateurs et les familles : notre assistance couvre les locations de toutes tailles, y compris l'équipement temporaire, et est conçue pour être conviviale pour les clients avec enfants. Si vous avez des questions sur les documents requis, les réservations ou les horaires, nos guides sont disponibles pour vous aider à comprendre le processus et à savoir à quoi vous attendre à chaque étape. Pour les expériences sur place, nous assurons une manipulation sûre et appropriée et fournissons des instructions étape par étape avant de commencer. Si une réservation est reportée ou annulée, vous recevrez des notifications en temps opportun et les meilleures alternatives possibles, afin que vous puissiez poursuivre vos voyages prévus sans retards inutiles.