EROLIA Customer Line 120 – From €160,000 per Week | Premium Customer Line Solution

Recommendation: Choose EROLIA Customer Line 120 for a premium, predictable weekly program that starts from €160,000 per week. This setup delivers a complete and discreet solution for owners who want clarity and control.

Its operating model blends luxury service with tight governance across the coastline and historic ports. Your dedicated yacht crew offers a warm welcome, a discreet approach, and a toolkit to manage every phase from pre-arrival to post-cruise, ensuring a complete experience you expect.

Define your travel intent by sharing their wishlist, then let the team arrange an itinerary among private islands and historic harbors. The plan includes timely fuel checks, anchor points, and optional jacuzzi sessions on deck, plus a support boat to chase any last-minute changes.

Payment terms are transparent, and you can adjust the cadence if you plan a longer engagement. Then visit your calendar to align dates, ports, and transitions. Their operations team coordinates with your crew to arrange fuel, dockage, and secure anchorages so you won’t chase after ad hoc options.

Consider a preview route along a tranquil coastline, with stops among historic ports, a seamless blend of privacy and performance, and a final review that reflects your priorities for the next booking. The EROLIA line supports a high-touch experience that suits quiet escapes or active itineraries aboard a dedicated yacht and its support boat, anchored for comfort and easy access to jacuzzis and shade on deck.

EROLIA Customer Line 120: From €160,000 per Week – Premium Customer Line Solution; Cristal

Agree the Cristal package now and secure €160,000 per week with a seamless crew plan that delivers extraordinary service across international routes. Begin with a clear stay schedule, white-glove handling, and on-site medical support delivered when required, with Francesco coordinating the detail to ensure every visit aligns with agreed standards.

Time management and harbor logistics align with your season: from trogir to major international harbors, the plan uses smaller crews for salon and medical services, with fuel logistics managed and vessels ready for immediate departure. The approach guarantees premium experiences delivered exactly when you need them, whether the visit is business or leisure.

Your team can begin planning now: Cristal starts with a concise briefing, an agreed route, and a safe anchor in the harbor. If the stay extends, the crew adapts to the knots and fueling pace, ensuring every element matches clubs and on-site activities, and you take comfort in consistent, exceptional service.

Scope and core benefits of the Cristal tier for premium clients

Choose Cristal for your charter if you want a central, hassle-free premium experience with exclusive access and a crewed team that handles every detail. The Cristal tier anchors at dubrovnik as a central hub and delivers a streamlined timetable with high-speed transfers and a refined, settled finish that keeps each day crisp and memorable. A dedicated captain, a sommelier or chef, and a discreet crew manage logistics so you can focus on the moment.

Scope and core benefits include five premium locations along croatias coast, anchored in dubrovnik and extending toward beach spots, coastal towns, and interior hinterlands. Tastings led by a sommelier accompany gourmet dinners, with a thoughtful combination of cellar visits and on-board tastings that showcase regional produce. Those itineraries are fully flexible, letting you adjust pacing to suit the moment, so you would pick longer beach days or shorter transfers.

Insurance covers medical needs and trip disruption, and instalments offer flexible payments across several months so the Cristal plan matches your budget. The crewed yacht includes space for families, with options that accommodate teenagers and their need for engaging activities without compromising privacy.

Interior finishes emphasize comfort and luxury, with premium fabrics, modular living zones, and chef-ready galleys that enhance the gourmet program. Speed and efficiency of tender transfers ensure quick access to beaches and private docks, expanding the range of locations you can enjoy in a single week.

Entitled guests gain exclusive access to private tastings, private charters, and early booking for signature events around croatias coast; this policy helps you secure the ideal charter window and build a robust wishlist that aligns with your time, budget, and preferences.

Inclusions: services, access, and exclusive features of Cristal

Choose Cristal for your tailor-made charter and secure your dates with a deposit, so you can plan confidently without last-minute changes.

Cristal boasts a seasoned crew, a high-end on-board kitchen, and a wine program that pairs with every course. They speak fluent service, together with your preferences, tailor menus to particular tastes, and design experiences together that fit your pace–whether you want to sail between calm bays or explore exclusive marinas along europe’s coastline. For sports enthusiasts, the yacht offers on-board options such as snorkel gear, paddleboards, and guided shore activities to keep everyone engaged.

Access includes private moorings, exclusive lounges, and priority in peak seasons, so you can enjoy calm anchors and a seamless cruise across croatia and other european shores. You find private bays and citys as part of the itinerary, with curated onshore experiences that reflect local architecture, culture, and cuisine.

Cristal features tailor-made experiences, from a private wine-tasting program to a sunset aboard a yacht with a bespoke playlist. The hull design and architecture of the deck create a calm flow, ideal for relaxed afternoons onboard, and the crew can switch fuel plans to match weather and routes, then adjust every detail to your taste.

Prices reflect high-end value, with transparent payment options and a clear deposit policy; you can pay in installments, perfectly accommodating long charters or shorter escapes. The team coordinates fueling and routing to maximize efficiency, so you and your clients enjoy smooth transitions between ports, enjoying croatia, europe, and the coast with your guests on board.

Onboarding for high-value customers: eligibility, timeline, and required docs

Recommendation: Run a quick eligibility check within 48 hours and send the onboarding package with clear deadlines and outcomes; this keeps the client aligned and prepared to act.

Eligibility criteria

• Minimum spend: €160,000 per week, plus a projected ramp to that level within 90 days.
• Relationship maturity: active cooperation for at least 12 months, or a new client with a strong banker reference.
• Compliance readiness: complete identity verification, source-of-funds checks, and negative screening.
• Operational fit: client can coordinate with our dedicated account teams and a planned schedule for the first quarter.
• Funding capacity: demonstrate sufficient liquidity or credit lines for the intended activity.
• Governance: approvals from compliance and risk owners obtained prior to activation.
• Documentation readiness: all required PDFs or scans provided within 3–5 business days.

Timeline

1. Day 0: Application received; eligibility and risk screens launched; client receives a doc checklist.
2. Day 1–2: KYC/AML reviews completed; clarifications requested.
3. Day 3: Legal documents drafted; e-signatures enabled; any gaps identified filled.
4. Day 4–5: Access privileges provisioned; onboarding kit sent via secure channel; service levels and contacts confirmed.
5. Day 6–14: Orientation with the dedicated team; tentative itineraries reviewed; coordination with ops and partner networks established.
6. Ongoing: Quarterly checks; additional documents requested as needed; performance metrics tracked to ensure delivery exceeds market norms.

Required documents

• Proof of identity: passport or government ID; for corporate clients, incorporation documents and signatory authorization.
• Proof of address: utility bill or bank statement within 90 days.
• Proof of funds: bank statements for the last 3 months or a letter confirming liquidity from a trusted banker.
• Corporate structure: certificate of incorporation, tax ID, beneficial ownership details; for trusts, trust deed and trustees’ identities.
• Tax compliance: latest tax return or financial statements.
• Compliance forms: completed identity and risk questionnaires; consent for background checks; anti-money-laundering declarations.
• References: banker reference or professional contact with consent to verify.
• Operational input: expected scope of engagement, including planned itineraries, ports, and time windows for engagements.
• Preferences: language, communication channels, and any special requirements.

Notes

• We emphasize professional conduct and precise deliverables; owners and relationship managers are assigned with clear SLAs.
• All materials arrive in formats suitable for customers and are sent securely.
• Our cadence is designed to move faster than industry norms, with coordinated support across in-house specialists and external partners.

Pricing framework: weekly cadence, billing terms, and currency considerations

Adopt a 7-day cadence with invoices issued on Day 7 and paid within 5 days in the client’s chosen currency. This structure supports predictable cash flow for clients across italy and croatia, while the provisioning workflow in myba keeps line items aligned from booking to delivery.

Weekly cadence details: The base for the EROIA Customer Line 120 is From €160,000 per Week. This rate applies to vessels in bays hosting charters and decks configurations, with provisioning for vessels made to order. Among line items youll see rxt-x charters, medical add-ons, and the ohana experience. Francesco, captain of a flagship yacht, and Miha from croatia ensure detailed execution on the decks and vessels, creating a warm, breathtaking experience that resonates with clients and preserves their chosen expectations.

Billing terms balance flexibility and clarity: invoices reflect a weekly charge, with pro-rata adjustments for mid‑week starts, a 20% deposit at booking, and Net 5 terms for payment. For cancellations, provide credits if the request comes at least 7 days before start; otherwise, apply the agreed policy. With this approach, youll keep the cadence simple, the line between provisioning and booking clear, and the client journey from decks to rxt-x charters smooth and reliable.

Aspect	Recommendation	Example
Cadence	Weekly, 7‑day cycle; invoices on Day 7; Net 5 payment	EROLIA Line 120: From €160,000 per Week; booking and provisioning aligned
Billing terms	Deposits at booking; pro‑rata adjustments; cancellations with credits when ahead of 7 days	20% deposit; pro‑rata for mid‑week starts; Net 5
Currency handling	Invoice in client’s chosen currency; FX risk managed with a monthly policy	EUR for euro markets; USD optional; cap varies by client agreement
Line items	Base weekly rate + provisioning; add-ons for charters, decks, and services	rxt-x charters; medical add-ons; ohana experiences; vessels and decks
Onboarding & provisioning	Warm onboarding; detailed decks; cross‑team alignment on ships and bays	myba provisioning, detailed decks, and vessel selection

To optimize value, maintain a single, consistent currency policy across the line, route, and client base, and document currency switches in the booking notes. Among line items, keep the balance between vessels and provisioning clear, and ensure the chosen currency reflects the client’s expectations. Creating a transparent, unique pricing framework helps Francesco or another captain align with clients’ goals, while Ohana experiences and added medical options stay clearly priced and easy to reference in decks and rxt-x charters. Youll find this approach mirrors the real‑world rhythm of the bays and vessels, keeping the pricing framework practical, executable, and ready for ongoing refinement.

Performance and SLA: response times, uptime, and escalation paths

Starting today, enforce a formal SLA by severity: Critical, High, Normal. Critical: initial response within 15 minutes; triage and incident acknowledgment within 30 minutes; resolution or a viable workaround within 4 hours. High: initial response within 30 minutes; triage within 60 minutes; corrective actions within 12 hours. Normal: initial response within 4 hours; triage within 8 hours; resolution within 24 hours. Build eight on‑call rotations to ensure 24/7 coverage and reduce delays for boatbookings and related activity.

Uptime targets are set at 99.95% per calendar month, equating to roughly 21 minutes of downtime on average, excluding planned maintenance. Schedule maintenance windows up to four hours in advance and communicate them with a neutral style so customers can align their booking time. This approach minimizes impact on boatbookings and related expenses, while keeping the owner and team informed and engaged.

Escalation paths are clearly documented and designed to minimize lounging between steps. Level 1 (assistant and frontline team) handles ticket intake, gathers booking time, reasons, and expenses, and forwards to Level 2 when targets aren’t met. Level 2 (on‑call engineers) investigates across services and integrations, providing detailed findings to them and the owner. Level 3 (owner, brokers) makes final decisions on workarounds, approves added actions, and communicates the plan to the customer. Target escalation timings are: Critical – Level 1 within 15 minutes, Level 2 within 30 minutes, Level 3 within 60 minutes, with restoration aimed at 2 hours where feasible; High – Level 1 within 30 minutes, Level 2 within 60 minutes, Level 3 within 2 hours, restoration within 6 hours; Normal – Level 1 within 4 hours, Level 2 within 8 hours, Level 3 within 24 hours, restoration within 24–48 hours.

Performance dashboards provide very concrete, detailed insights. They cover first response time, MTTR, uptime, escalation rate, and reasons for escalation, plus booking‑time accuracy and associated expenses. The data feeds from the team, including brokerage inputs, and creates actionable insights for owners and brokers. Reports are delivered in a blended, neutral style, with clear visuals and added context so owners can act quickly and with confidence.

To ensure reliability, we enforce fully documented runbooks and pre‑approved workaround scripts that the assistant can deploy during incidents. These runbooks include owner contact steps, communication templates, and a log of all actions taken through the incident lifecycle. This structure supports a calm, professional tone and a consistent experience for them, even during peak times, while documents stay accessible for onboarding and training.